Privacy policy.

01

Information We Collect

When you interact with The Solace Group — whether placing an order, joining a community group, or reaching out through our contact form — we collect information you provide directly. That includes your name, email address, shipping address, and payment details.

We also collect basic technical information automatically: your browser type, device, IP address, and how you navigate the site. This helps us keep things running and improve your experience.

02

How We Use Your Information

Your information serves the purposes you gave it for — nothing more.

• Fulfilling orders and delivering products
• Responding to your messages and inquiries
• Sending updates you opted into (order status, newsletters, group announcements)
• Improving site performance and user experience
• Meeting legal obligations when required

03

How We Share Your Information

We do not sell your data. Not now, not ever.

We share information only with the partners required to fulfill our commitments to you — payment processors to handle transactions, shipping carriers to deliver orders, and email services to send the messages you signed up for. Each partner is held to strict data-handling standards.

04

Cookies and Tracking

We use essential cookies to keep the site functional — session management, cart persistence, and security. We may also use analytics tools to understand how visitors use the site in aggregate. No advertising trackers, no third-party profiling.

05

Third-Party Services

The site relies on a small set of trusted third-party services:

• Resend — transactional and marketing email delivery
• Vercel — site hosting and infrastructure
• Payment processor — secure payment handling (details provided at checkout)

06

Data Security

All data transmitted between your browser and our servers is encrypted via HTTPS. Payment information is handled by PCI-compliant processors — we never store card numbers on our systems. Access to personal data is restricted to team members who need it to do their jobs.

No system is impenetrable, but we take reasonable and appropriate measures to protect what you entrust to us.

07

Your Rights and Choices

You have control over your data. You can:

• Opt out of marketing emails at any time via the unsubscribe link in any message
• Request a copy of the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements

08

Children's Privacy

This site is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us with personal data, contact us and we will remove it promptly.

09

Changes to This Policy

If we make material changes to this policy, we will update the effective date at the top of the page and note the changes here. For significant changes, we may also notify you by email.